FAQs
Store
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
How long does shipping take?
Shipping typically takes 5-12 business days, with up to 3 days for order preparation. You’ll receive tracking information once your order ships.
Do you ship internationally?
Yes, we offer free worldwide shipping on all orders.
How do I track my order?
Once shipped, you’ll receive an email with tracking details. Use the tracking link to monitor your shipment’s progress.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Please contact us as soon as possible if changes are needed.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for return shipping costs, and refunds will be issued for the product cost once the return is processed. If you have any questions, feel free to contact us.
How will I receive my refund?
Refunds are issued to the original payment method once your return is processed. Processing times may vary depending on your payment provider.
How can I contact customer support?
Our customer support team is available via email. We answer within 24h. Visit our Contact page for details.
Products
What types of products do you offer?
We specialize in retro gaming consoles, accessories, and a wide range of classic games to enhance your gaming experience.
Are your products new or refurbished?
All of our products are brand new, unless otherwise specified. We ensure that every item meets high-quality standards.
What is the average lifespan of your consoles?
Our consoles are built with durability in mind and can last for many years with proper care and usage.
Do your products come with a warranty?
Yes, all our consoles come with a warranty that covers manufacturing defects. Please refer to our Warranty Policy for more details.
Do you provide customer support for troubleshooting?
Absolutely! Our customer support team is here to assist you with any troubleshooting or technical questions you may have.
What should I do if my console is not working?
Please reach out to our customer support team. We’ll guide you through troubleshooting steps or discuss warranty options if needed.
Pocket 1
What games are included with the RETRO POCKET 1?
The console comes preloaded with over 20,000 games from 20+ consoles, including titles from PlayStation, Nintendo, and Sega.
Can I add more games to the RETRO POCKET 1?
Yes, the RETRO POCKET 1 supports expandable storage via microSD, allowing you to add more games as you wish.
How long does the battery last?
The battery provides up to 8 hours of gameplay on a single charge, making it perfect for long gaming sessions.
How do I charge the RETRO POCKET 1?
The console charges via USB Type-C and takes about 2 hours to fully recharge
Does it support multiplayer gaming?
Yes, it supports multiplayer through a cable connection, allowing you to enjoy head-to-head play with friends.
Is the RETRO POCKET 1 compatible with multiple languages?
Yes, the device supports multiple languages, including English, German, Italian, French, Spanish, Portuguese and more.
Do I need Wi-Fi to play games?
No, the RETRO POCKET 1 does not require Wi-Fi. All games are preloaded, so you can play offline anywhere.
What consoles does the RETRO POCKET 1 emulate?
The RETRO POCKET 1 emulates over 20 classic consoles, including PlayStation, Nintendo, Sega, and more.
Is there a warranty for the RETRO POCKET 1?
Yes, the RETRO POCKET 1 comes with a 24-month warranty covering manufacturing defects.
